Urgent appointments
You can request an urgent appointment for today (Monday to Friday) during opening times.
We will respond to requests within 2 working hours.
Depending on the time you submit your request, you may not get a response on the same day.
You can also:
- phone us on 01328 701568
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
You can see a doctor or nurse of your choice usually within 10 working days. To request a routine appointment in advance during opening times:
- phone us on 01328 701568
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
- use our nurse or healthcare assistant appointment request form and we will respond within 4 working hours
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
In order to improve access to general practice services and promote good health for all the population, GP practices across the country have been asked to offer more appointments to patients, across the PCN, outside of their current core opening hours of 8am and 6:30pm. Swaffham and Downham Primary Care Network will be providing these services.
For more information please visit www.swaffhamdownhampcn.co.uk and our enhanced access page.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Registrar appointments
Appointments with a registrar for a birth or death can now be booked via the council customer service centre on 0344 800 8020. Customers can call between 9am and 5pm Monday to Friday and book their appointment to register a birth or death. This can be done at the best office for them, at the earliest or most convenient time.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 01328 701568 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Please contact the surgery as soon as possible if you require a home visit.
Litcham Health Centre has its own practice community team, experienced nurses and healthcare assistants who are able to do a home visit if necessary. However, we do encourage our patients to visit the surgery for their appointments as it is much safer to do a clinical assessment within a medical environment.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.