10/05/2018- Breathe Easy Newsletter May 2018
Breathe Easy newsletter is for all patients with respiratory conditions COPD, pulmonary fibrosis, lung cancer, bronchiectasis and asthma:
Breathe Easy Newsletter May 2018
Breathe Easy leaflet
Online Consultations - Public engagement
NHS England is seeking views from GPs, practice teams and members of the public on what people think about the idea of online consultations so it can improve the service and increase the availability and use.
Online Consultations are a way for patients to contact their GP practice without having to wait on the phone or take time out to come into the practice. Using a smartphone, tablet or computer, you can contact your practice about a new problem or an ongoing issue.
It doesn’t matter if you have not used Online Consultations yourself – your views are still of interest to the NHS.
19/01/2018- Health Care Assistant led clinics.
Dr Julian Brown’s morning clinics are going to be Health Care Assistant led. This means that all patients will be triaged by the Health Care Assistant before seeing Dr Brown. A Health Care Assistant will also be present during each patient’s consultation with Dr Julian Brown.
The Health Care Assistant led clinics are scheduled for:
Tuesday – 10:00 – 11:30
Wednesday – 08:10 – 11:10
Thursday – 08:10 – 11.10
If you do not wish to see Dr Brown during the Health Care Assistant led clinics, please inform Reception at the time of booking your appointment. We welcome your feedback about the new clinics. Feedback forms are available at reception.
13/12/2017- Awards 2017
We are delighted to share with you our recent accomplishment. Litcham Health Centre won an award for:
BEST MONITORING IN DIABETES OVERALL GP PRACTICE WINNER
Highest Percentage Completion of Key Care Process in Rolling 12 Months
Litcham Health Centre (NHS West Norfolk CCG)
Broadhurst Street Medical Practice ( NHS Leicester City CCG) Family Practice (NHS Blackburn With Darwen CCG)
Frampton Surgery (NHS Gloucestershire CCG)
Kiddrow Medical Practice (NHS East Lancashire CCG
15/11/2017- Patient Participation Group
We are planning to hold Patient Participation Group meeting on 6th of December 5.30-6.30pm.
01/11/2017- NHS Clinical Commissioning Groups (CCGs) in Norfolk and Waveney wish to engage with local patients to advise how additional appointments available at local GP surgeries should develop over the coming years. The CCGs developed a patient survey asking for our patients thoughts and feedback. The survey can be accessed through this link; www.smartsurvey.co.uk/s/improved_access_for_patients_NW_STP or downloaded from our website here: Improved Access to Primary Care
01/09/2017- Flu Vaccination
We will be holding open clinics for all patients who are eligible for a vaccination. Our first clinics will be held at the surgery on;
22nd of November 3pm-4.45pm
No need to book just turn up between these times and you will be seen.
Children's flu clinic 2017/18
Flu clinics will be held on the 17th and 24th of October between 4.30-6pm. Our staff will ring you to make an appointment if your child is eligible to have a flu vaccination at the surgery. Children in reception class and school years 1,2,3 and 4 will have their flu vaccinations at school.
25/08/2017- Medication delivery service changes
We would like to inform you about some changes that we are making to our home/remote delivery service.
Due to the increasing numbers of patients using our free delivery service and the higher demand on the Community team who use the surgery van for home visits, we have decided to change the time when we deliver your medication.
As of Monday 18th September we will no longer be delivering in the afternoon. All deliveries will be between 9.00am and 12:00pm on your usual day of delivery, to the usual location.
If your medication is delivered to one of the remote locations (Mileham, Gressenhall or Castle Acre Shop) then you will be required to sign a collection confirmation sheet when picking up your medication. This is a security measure to provide us with clarification of who collected the prescription and when.
We apologise for any inconvenience this may cause but it was a necessary change for us to be able to carry on providing our delivery service and to continue to provide our high standard of care to all our patients.
If you require any further information then please do not hesitate to call the dispensary, where they will be happy to answer any questions you may have.
24/04/2017- Car Park
Please note that a staff car park is now moved to the bottom of the car park and patients are welcome to park their cars at the front of the surgery. The change has been made following a suggestion that it may be easier and quicker for patients to access the surgery this way. We are looking forward to hear from you if you like this change or not?
07/04/2017- Telephone System
Please be aware that our telephone system now has been updated to record all telephone calls for training and security purposes.
05/03/2017- Patient Participation Group
We are planing to hold next Patient Participation meeting on 5th of April 6.30-7.30pm.
05/03/2017- On Wednesday 8th of March
Litcham Health Centre will have central telephone maintenance work carried out. At some point during the day all the phones will be switched off for a short period of time.
Patients can still contact the surgery on this number;
In case of emergency please dial 111
30/01/2017- Patient Participation Group
Our Patient Participation meeting is an open access group for all patients and meet once a quarter. Our last one was on the 30th of November 2016 and we like to thank all those who attended.
Please do come, bring ideas, point out things that could be done better and be part of the team.
The next meeting is Wednesday evening 1st of March 2017 6.30-7.30 pm.- cancelled (a new date will be set up soon)
We are looking forward to see you!
23/01/2017- Care Quality Commission Report
The Care Quality Commission has found the quality of care provided by Litcham Health centre to be Outstanding following on the inspection carried out in November 2016.
Inspectors rated the practice as Outstanding for effectiveness, responsiveness, well- led and caring.
We were rated as Good for safety.
The full report can be found here; www.cqc.org.uk/location/1-542079122
20/01/2017- Winter Pressure Clinic
Surgery opens up to realise Qeen Elizabeth Hospital who is under several pressure this winter and added some extra clinic on Wednesday between 14:00- 16:00.